A key area that I found success within Spur-Reply was helping define and develop internal tools for the organization.

One such effort was created by a small team and pitched to the board of directors as part of the company’s yearly shark tank. This concept presented a way of leveraging existing company tools to build a catalog of internal resumes and skill sets to facilitate inter-department skilling and client assignment, a major pain point.

A second initiative was rapidly designing and implementing a web based pre-sales automation using a form and a library of content to quickly get potential new clients accurate assessments of how Spur-Reply could assist them.

A large portion of my internal project time was spent working with directors to create pitch content and demos for their client pursuit process.

Through these efforts I was able to quickly ideat solutions, create examples, and present them to potential clients which lead to between 8-10 client acquisitions.

When I joined Spur-Reply I was one of only 2 designers working within a team of 30-40 developers, PM/POs, and other tech roles. As part of my responsibilities I helped define a standard design process that the other members of the team could reference to know when the design team's skills could be utilized.

This increased inter-project collaboration drastically and lead to the tech org adopting more design thinking principles to use with their clients.